Returns & Refund Policy
Welcome to mushroom.lk.
At Galkanda Farm Agri, we are committed to delivering fresh, high-quality mushroom products to our customers. Due to the perishable nature of many of our products, our Returns & Refund Policy is designed to ensure fairness, food safety, and customer satisfaction.
1. Eligible Products for Returns
Returns or replacements may be accepted for the following situations:
- Wrong product delivered
- Damaged product received during delivery
- Expired product received
- Missing items in the order
- Product quality issues reported immediately upon delivery
Because mushrooms and related food products are perishable, we cannot accept returns for products that have been opened, consumed, improperly stored, or reported after the allowed reporting period.
2. Reporting a Problem
If you experience an issue with your order, please contact us within:
- Fresh Mushroom Products: Within 24 hours of delivery
- Dehydrated or Powder Products: Within 3 days of delivery
Please include:
- Order number
- Photos of the product and packaging
- Description of the issue
You may contact us through:
- Website: www.mushroom.lk
- Email: info@mushroom.lk
- WhatsApp or phone support listed on our website
3. Refunds & Replacements
After reviewing your request, we may offer one of the following:
- Replacement product
- Store credit
- Partial refund
- Full refund
Refunds will be processed only if the issue is verified by our team.
Approved refunds may take 5–10 business days to appear depending on your payment provider or bank.
4. Non-Returnable Items
The following items are generally non-returnable:
- Opened food products
- Products damaged due to improper storage after delivery
- Products reported outside the allowed claim period
- Clearance or promotional items unless defective
- Change-of-mind purchases
5. Product Storage Responsibility
Customers are responsible for storing products according to the recommended storage conditions after delivery.
Fresh mushrooms should typically be refrigerated immediately upon receiving to maintain freshness and quality.
6. Delivery Issues
If your package appears damaged during delivery:
- Take photos before opening the package
- Inform the delivery partner if possible
- Contact our support team immediately
8. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your personal data
- Unsubscribe from promotional communications
To make such requests, please contact us using the details below.
7. Order Cancellation
Orders may be cancelled before dispatch or processing.
Once an order has been shipped or dispatched, cancellations may not be possible for perishable items.
8. Contact Information
For any return, refund, or product concern, please contact:
Galkanda Farm Agri
Website: www.mushroom.lk
9. Policy Updates
We reserve the right to update or modify this Returns & Refund Policy at any time without prior notice. Changes will be published on this page with immediate effect.
